On 16th June, 2016, Mr. Abdul Ligali, the Training manager, Weststar Associates Limited, received a certificate of excellence in global trainings from Daimler AG Global Training Center in Stuttgart, Germany,- making him the first Nigerian to be certified as a Mercedes-Benz global trainer by Daimler.
This, according to the Managing Director of Weststar, Mr. Mirko Plath is in preparation for the expansion of a certified global training Centre for the leading brands that Weststar represents in Nigeria which is already in the pipeline.
Since inception, Weststar has organized technical and non-technical trainings for staff, dealers, and customers in order to expand the knowledge base of all employees and meet the various needs of customers. In 2014, Weststar officially set-up an in-house training department which up to date, has over 300 participants trained in various aspects of the business. The in-house training involves inviting a global trainer usually assigned by the manufacturers, to deliver a customized training program to the team which in most cases, consists of employees, dealers, and customers as a form of support. This is an addition to the regular e-trainings held locally.
These different trainings could be about a particular product, sales, service, after-sales, customer relationship management, use of various software applications such as Electronic Parts catalogue (EPC), Workshop Information System (WIS), ordering systems amongst others.
Expressing his gratitude for the opportunity, Mr Ligali mentioned that it is a step in the right direction, as it will reduce dependency on only foreign trainers. “This is a welcome development for Weststar; there will be a reduced dependency on foreign trainers. In the future, we hope to expand our training center for the brands we represent that will be open to the public and not just our staff, dealerships or customers. There would even be dual vocational courses for interested individuals. Our vision is to become the training hub for West Africa. I also plan to train and mentor other global training aspirants locally as well.” He stated. “Currently, I am the global trainer for non-technical aspects such as service and processing. We hope to develop more global trainers in both technical and non-technical areas. This will provide multiple job opportunities for Nigerians and also contribute positively to the educational sector by encouraging the youths to take up various technical careers. “He added.
The training for the global certification lasts for two years in which, there is a 3-session qualification program, two-session supervision trainings by assigned mentors and the final certification audit where the participant is drilled rigorously as a test towards the acquisition of a certificate of excellence. As the new and only Daimler certified global trainer in Nigeria, all trainings he organizes will automatically be approved by Daimler.
To reduce the “total cost of ownership” and to increase benefits for customers in terms of safety and efficiency, Weststar provides support in creation of an assessment program for new drivers and customized driver qualification program which includes information on: Products and Technology, Safety & Comfort Systems, driving dynamics, Interior Gadgets, Maintenance and Service/daily routine, checkpoints, Professional handling of specialised vehicles like (Tippers, Mixers, etc.), including Practical Sessions and Driving Test, etc.
All training programs are conducted by Mercedes-Benz certified drivers and technical trainers.
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