Sango-Ota (Ogun), Aug. 20, 2024
The Ibadan Electricity Distribution Company (IBEDC) says it has visited and engaged some of its Maximum Demand (MD) customers in Ibadan and Ogun States for improved service delivery.
The acting Managing Director of IBEDC, Mr. Francis Agoha, made this known in a statement made available to newsmen on Tuesday in Ota, Ogun.
Agoha said the initiative was part of the company’s ongoing commitment to enhance customers’ satisfaction, foster strong relationships and gather valuable feedback from esteemed customers.
He said that during the visits, the IBEDC team emphasised the importance of customer satisfaction and outlined several key measures undertaken by the company to ensure improved service.
He highlighted the company’s determination to explore bilateral partnerships and other options.
Agoha assured the customers of quicker resolution of faults and prompt responses as well as maintaining customer trust and satisfaction.
He assured the customers of the company’s commitment to strengthening its relationships with other stakeholders to enhance overall service delivery.
“Our engagement with customers is crucial to understanding their needs and ensuring we meet their expectations.
“In addition, the goal of IBEDC is to build a power distribution network that is efficient, reliable, and customer-centric,” he said.
Agoha added that IBEDC remained dedicated to providing excellent electricity distribution services and ensuring customer satisfaction across its coverage areas.
He further said that the company would continue to seek innovative solutions and foster partnerships that would benefit its customers and the larger community.
