Service delivery: IBEDC engaged 18,000 stakeholders in 6 months – MD

Sango-Ota (Ogun), Aug. 5, 2024

Ibadan Electricity Distribution Company (IBEDC) says it had engaged no fewer than 18,000 communities within its franchise areas between January and June 2024 to enhance service delivery.

The acting Managing Director of IBEDC, Mr. Francis Agoha, disclosed this in a statement made available to newsmen on Monday in Ota.

Agoha said that the company had distinguished itself as a leader in community engagement among electricity distribution companies, with a record of over 3,000 monthly interactions across its franchise areas.

According to him, this is a demonstration of the company’s commitment to enhancing robust relationships with its customers and host communities.

“The IBEDC’s Distribution Transformer (DT) Managers and Executives are tasked with frequent engagements with customers at various community levels, including Community Development Committees (CDCs) and Community Development Associations (CDAs).

“These interactions are essential to addressing customer needs and concerns directly at the grassroots,” he said.

The acting managing director said in addition to the efforts of DT Managers and Executives, IBEDC’s Communication Officers were also involved in conducting larger community and stakeholder sessions with leaders of different groups and residents.

These sessions, he said, were aimed at educating customers, gathering feedbacks on services rendered and resolving complaints arising therefrom.

While emphasising the significance of the initiatives, Agoha expressed IBEDC’s commitment to building trust and maintaining open communication with its customers.

He said that the company’s extensive community engagement efforts had reflected in its readiness to understand and address the needs of the communities.

The acting managing director noted that by regularly engaging with customers, IBEDC could continuously enhance services and meet their consumers’ expectations.

He also underscored the importance of feedback in improving service delivery.

“Such insights and feedbacks through engagements help us to pinpoint areas of improvement and implement solutions that benefit everyone.

“Our goal is to foster a customer-centric environment where every voice is heard and every concern addressed promptly,” he said.