We are customer-centric, says Fidelity Bank; Denies alleged assault by officials

Fidelity Bank Plc, one of the leading banks in Nigeria, has denied claims contained in a social media video post featuring an assault on two people at a Fidelity Bank branch in Lagos.

A statement by Charles Aigbe, Division Head, Brands and Management of the Bank said that “the two individuals in the video were suspected of ‘shoulder surfing’ to steal customer card details at the ATM. The security personnel on duty interceded and they attacked and injured him before the intervention of the Mobile Policemen who are seen in the video.”

He stressed that “no Fidelity Bank official ordered any violence against customers as alleged and there was no incidence of the Branch ATM not dispensing cash,” pointing out that the Bank “is customer-centric and we remain committed to providing easy and convenient banking and financial services in a safe environment for our customers and the banking public.”

He said that the matter has been reported to the Police and that the suspects have been haned over for prosecution.