Home / Business and Economy / NCC takes consumer protection campaign to rural communities in Gombe  
Prof. Umar Danbatta, Executive Vice Chairman/Chief Executive Officer, NCC

NCC takes consumer protection campaign to rural communities in Gombe  

Prof. Umar Danbatta, Executive Vice Chairman/Chief Executive Officer, NCC

The Nigerian Communication Commission, NCC, has taken its consumer protection awareness campaign to rural communities in Gombe State.

Director, Consumer Affairs Bureau of the Commission, Mrs. Felicia Onuegbuchulam, while declaring the town hall meeting open in Kalmai, Billirir Local Government Area of Gombe State, said one of the fundamental rights of the telecom consumer is the right to be informed and educated adding that it is only through this that the consumer can be informed to take the right decision especially when their rights are being trampled upon.
She said customers have the right to receive correct information on services they subscribed to, the right to be provided with clear, complete and accurate information in a language that will be understood stressing that this would guide them to make informed decisions on products and services offered to them.
She therefore called on telecom consumers to take advantage of the forum to be well informed and educated in order to be empowered so that no one takes undue advantage of them.
Deputy Director, Consumer Affairs Bureau, Alhaji Ismail Adedigba, said NCC believes the consumer is king, as such, NCC must accord consumers their basic rights which include the right to be heard, educated, choose, redress as well as the right to safety.
According to him, “it is in the realization of the above rights of telecom consumers, that NCC as a telecom regulatory agency, is poised to empower telecom consumers with adequate information and education through constant engagement of consumers at various levels across the country, one of which is the consumer town hall meeting.
“In response to some of the major complaints from consumers, the commission as consumer-centric institution has taken several steps to solve their complaints”, he stated.
Speaking on behalf of telecom consumers, Mr. Jide Abdulazeez,  of the ‘Wheel of Hope Consumer Advocacy’, commended NCC for the forum and stressed the need for service providers to translate any information they have into major Nigerian languages such as Hausa, Yoruba and Igbo including pidgin English especially for the benefit of rural dwellers for effective education and reach.
The town hall meeting also witnessed contributions from service providers and an interactive session between the telecom consumers, NCC (the regulator) and the service providers. This program, the 40th edition, had as theme, “Using Information and Education as tool for Consumer Empowerment and protection”.

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